Politique d’expédition

Shipping & Delivery Policy

At DIOLATA , we are committed to getting your organic Ube powder to your doorstep as fresh and fast as possible. Below you will find everything you need to know about how we handle your orders.

      1. Order Processing Time

We know you're excited to start your lattes and desserts! That’s why we move fast:

• Fast Fulfillment: Orders are prepared the same day or the next business day at the latest (for orders placed at night or during weekends).

• Once your order is packed and ready, you will receive a confirmation email with your tracking details.
  
  

  2. Delivery Methods & Times

  We offer four flexible shipping options to fit your schedule and budget:
  
  

  Method	Estimated Delivery Time
  Standard Pick-up (Point Relais)	3 to 6 business days
  Express Pick-up (Point Relais)	24h to 48h
  Standard Home Delivery	2 to 5 business days
  Express Home Delivery	24h to 48h

  
  
  

  3. General Delivery Window

  While most of our customers receive their vibrant purple Ube within 2 to 6 business days, please note that delivery can take anywhere from 24 hours to 10 days depending on your location, shipping method, and external circumstances (such as holidays or carrier delays).

  4. Tracking Your Order

  As soon as your package leaves our facility, we will send you a tracking link via email. You can follow your Ube’s journey from our warehouse to your kitchen in real-time.

  5. Delivery Issues?

  Our goal is 100% satisfaction. If your package hasn't arrived within 10 days or if you encounter any issues with the carrier, please contact our support team at support@diolata.com . We are here to help!